Terms and Conditions
Please read these Terms and Conditions carefully before purchasing any product/service through this Website — “Website” shall mean, jointly, the website www.bclever.ai and the bclever App — since the purchase of products/services through this Website shall be governed by these “Terms and Conditions.” If you do not agree with these Terms and Conditions, you must not use our Website to purchase products.
Definitions
“Venue App” refers to the mobile applications created by BCLEVER and made available to the Venues for the management and provision of the Products/Services at the Venues. The Venue App is integrated with the Website and shall be used by the Venue Staff, as well as their Administrators and Promoters.
“bclever App” refers to the mobile application created by BCLEVER through which the bclever Service is provided to Customers and through which the purchase of Products/Services is offered.
“Customer” refers to the User who purchases any Product/Service.
“User”: a natural person registered in the bclever App.
“Venue(s)” refers to the entities that operate entertainment venues or establishments affiliated with the BCLEVER System or that organize parties and events at third-party venues or spaces and that use the Venue App to promote the Products/Services.
“Venue QR Code” refers to the codes generated by the Venue App to carry out and manage payments made through the bclever System.
“Advance purchase QR Code” refers to the codes generated at the time of the advance purchase of any product and sent in PDF format to the Customer’s email, as well as to the Customer’s user account in the bclever App.
“Advance Purchase” bclever service consisting of the possibility of purchasing Products or Services from a Venue in advance, with or without monetary value, through the Website as described in clause 5.2.
“Lists” bclever service consisting of the possibility of purchasing in advance, with or without monetary value, through the Website the service described in clause 5.1.
“Consumptions” refers to any drink, refreshment, or product offered by a Venue directly at the premises.
“bclever Account” refers to the Customer’s profile account created on the Website.
“Venue Staff” refers to the employees, staff members, or collaborators of the Venue who, in the performance of the various duties entrusted to them, have access to the Venue App.
“Invoice” refers to the invoice or simplified invoice issued by the Venue and/or by BLUCBBER, as applicable, for the purchase of paid Products and/or Services. The Venue is solely responsible for delivering and/or supplying the Products and Services, as well as, where applicable, issuing the invoice or simplified invoice for the sale, without BCLEVER assuming any responsibility for the defective performance or non-performance by the Venues.
“Venue Information” refers to the information appearing on the Website relating to a Venue once the Customer clicks on it, which is updated by the Venue and is its sole responsibility, and which contains the deadline for access to the Venue with any Product/Service purchased in advance, the price of Consumptions, capacity, the type of atmosphere and music, and any other specific conditions established by the Venue in relation to the Products/Services.
“Product(s)/Service(s)” refers to any product or service of a Venue offered for purchase (with or without monetary value) through the Website (for example: tickets, VIP tables, Lists, Promotions, etc.).
“Retail Price” refers to the price set by the company for any Product or Service that a Customer purchases through the bclever App or to the price of the Consumption offered by the Venue, including applicable indirect taxes and any other additional charge.
“Management Fee” refers to the management fee that BCLEVER may charge Customers, where applicable, for an Advance Purchase or, where applicable, for the Lists Service.
“Receipt” refers to the code associated with each Ticket, once the Product/Service has been enjoyed, which shall be saved in the “Receipts” section of the bclever App and may be consulted and accessed by clicking on the Ticket whose Receipt is to be consulted.
“bclever Service” refers to the service contracted by the Customer at the time of registering on the Website, which includes both access to Venue Information and access to the purchase of Products/Services.
“bclever System” refers to the set of integrated applications, including the Website and the Venue App, through which the bclever Service is provided and the purchase and provision of the Products/Services is managed, and which is owned by bclever.
“Venue Terms and Conditions” refers to the terms and conditions of sale and/or the commercial terms of any Venue (including, by way of example and without limitation, such Venue’s privacy policy, booking policy, delivery policy, admission policy, and return and refund policy, as applicable).
“Ticket” refers to the proof of advance purchase of Products/Services from a Venue through the Website. The Ticket does not constitute an Invoice.
Relationship between the Customer and BCLEVER
2.1. This Website is managed by Bclever Payments S.L. (“BCLEVER”), a Spanish company with Tax ID No. B-87680302 and registered office at C/ Manuel Tovar 49, 28034 Madrid, Spain.
2.2. The Website allows you to enjoy the bclever Service and reserve and purchase the Products/Services, with the latter being provided or supplied by the Venues and not by BCLEVER. BCLEVER acts as an intermediary between the Customer and the Venues, such that it (1) provides the User with access to the relevant Venue Information, (2) receives advance purchases of the Products/Services and transmits them to the Venues, and (3) manages payments made by Customers for the purchase of (a) Products/Services through the Website and (b) Consumptions at the Venue for which a Product/Service has been purchased through the Website.
2.3. When the Customer accesses the Website and enjoys the bclever Service and/or purchases a Product/Service through the Website:
A contractual relationship arises between the Customer and BCLEVER subject to these Terms and Conditions.
A contractual relationship arises between the Customer and the relevant Venue in respect of the provision or supply of the Product/Service purchased through the Website, subject to the Venue’s terms and conditions at any given time, to which BCLEVER is not a party.
2.4. The Products/Services are offered to the User upon indication by the Venues, and the Venue Information is the sole responsibility of the Venue, and therefore BCLEVER shall not be responsible for such information.
2.5. All Products/Services purchased through the Website are offered by BCLEVER on behalf of the Venues, and therefore BCLEVER acts as their agent and is not responsible for the Products/Services purchased through the Website. Likewise, all payments for Consumptions purchased at the Venue for which a Product/Service is purchased are managed by BCLEVER on behalf of such Venue.
2.6. The Venue Information contains, among other information and data, the prices of Standard Consumptions, the latest entry time for each Product/Service, the venue opening time, etc., and any other specific conditions that each Venue decides to include.
2.7. Each time the Consumer purchases any Product/Service, they must accept all specific conditions that may be included in the Venue Information.
2.8. BCLEVER reserves the right to modify these Terms and Conditions at any time in accordance with the provisions of clause 12 below. Each time you wish to make an advance purchase of a Product/Service through the Website, please review the Terms and Conditions available on the Website at that time.
2.9. Duration: The bclever Service shall last for as long as the Customer remains registered on the Website and shall end at the moment the Customer unregisters or when BCLUBBLER makes the business decision to cease such activity. As this is a free service, BCLEVER does not guarantee a minimum duration of the bclever Service. Whenever possible, BCLEVER shall inform Customers sufficiently in advance of any discontinuation of the bclever Service.
Who may purchase
3.1. Only natural persons considered final consumers for the purposes of article 3 of Legislative Royal Decree 1/2007, of November 16, approving the consolidated text for the Protection of Consumers and Users, may be Users or Customers.
3.2. Contracting natural persons must, in all cases, be over eighteen (18) years of age. In this regard, the Customer represents and warrants that they are of legal age and releases BCLEVER from any liability arising from the falsity of such representation.
bclever service
It consists of a free service provided to the User from the moment they register on the Website and create their bclever Account.
Products/Services
BCLEVER offers Users the possibility of purchasing the following Venue Products/Services through the Website:
5.1. Lists
5.1.1. Description: leisure service to be provided by a Venue at a specific time consisting of:
Access to the Venue for which this Lists Service has been purchased from the Venue’s opening time until the deadline established for such purpose in the additional information of the Product/Service. Entry to the Venue shall be subject to the Venue’s capacity and right of admission, which the Venue reserves in all cases.
(i) The possibility of receiving a discount on any Consumption made at such Venue, as such discount is set out for that purpose in the Venue Information, when payment is made through the bclever App.
5.1.2. Price: the Lists Service may have monetary value or may be free of charge. In the former case, the Customer shall pay the price of the Service selected as shown on the Website multiplied by the number of units purchased, and it may become an Advance Purchase. Additionally, in this case BCLEVER reserves the right to charge a specified Management Fee. The Venue shall establish a return and/or cancellation policy, and the policy shall be non-refund of purchased products unless otherwise indicated.
5.1.3. In any case, the Venue reserves the right of admission and the right to charge an entry fee at the time the Customer wishes to gain access thereto.
Any Consumptions that the Customer purchases at the Venue, where applicable, shall be paid at the price established by the Venue less the applicable discount under section 5.1.1. (ii) above, provided that payment is made through the bclever App.5.2. Advance Purchase
5.2.1. Description: leisure service to be provided or supplied by the Venue at a specific time and consisting of an advance purchase of one or more Products/Services. Likewise, it allows the Customer:
Access to the Venue, subject to the policies established by it and in some cases additionally until the deadline established in the Product/Service information and subject to capacity and the right of admission, which the Venue reserves in all cases.
The possibility of enjoying a discount on any purchase of Consumption or Product made at such Venue, as made available for that purpose in the Venue Information, provided that payment thereof is made through the bclever App.
5.2.2. The Customer shall pay the price of the Service selected as shown on the Website multiplied by the number of units purchased. Additionally, BCLEVER reserves the right to charge a specified Management Fee. The Venue shall establish a return and/or cancellation policy, and the policy shall be non-refund of purchased products unless otherwise indicated.
Prices, Payment, and Invoicing
6.1. Retail Price
6.1.1. The bclever Service is free of charge.
6.1.2. The Advance Purchase Service and, where applicable, Lists shall be subject to prior payment of the Retail Price in accordance with the provisions of section 5 of these Terms and Conditions. These Retail Prices may be modified at any time by the Venue.
1.1.1. In the case of Advance Purchase and, where applicable, Lists when it involves payment of a price, the Retail Prices indicated on the Platform may include a Management Fee that the Customer must pay at the time of Purchase through the Platform.
The Retail Prices of Consumptions that, in accordance with section 5, must be paid by the Customer directly at the relevant Venue shall be determined directly by the Venues, without prejudice to the Promotions that may apply, where applicable, in accordance with section 5.
The Retail Prices include VAT, where applicable, unless otherwise stated on the Website or at the relevant Venue.
6.2. Payment
6.2.1. Time of payment:
Lists: depending on the Venue, the Customer may make a payment at the time of purchasing the Lists Service. However, at the time of access to the Venue, the latter reserves the right of admission and the payment of an admission fee for access.
Advance Purchase: at the time of making the Advance Purchase through the Website, the Customer shall issue an instant payment order for the corresponding price (section 5.2.2).
Payment for Consumptions purchased by the Customer at the Venue shall be made directly to the Venue through the bclever App, applying the corresponding discounts and/or promotions where applicable.
6.2.2. 1.1.1. Payment Method: in order to benefit from the discounts and other benefits of the bclever Service, it is essential that all payments related to any Products/Services, including Consumptions purchased at the Venue itself, be paid using a credit/debit card previously registered in the Customer’s bclever Account (the “Card”) through a payment gateway integrated into the bclever App, which is managed by a third party other than BCLEVER (the “Payment Processor”).
If it is not possible to make payment in accordance with the provisions of section 6.2.1 for any reason, BCLEVER shall notify the Customer as soon as possible, and the purchase of the Product/Service and/or acquisition of Consumptions at the Venue shall be canceled.
The Customer may at any time change the Card associated with their bclever Account and may even associate several Cards with the same bclever Account, as well as remove those that are registered. Notwithstanding the foregoing, in order to purchase Products/Services, the Customer must register at least one card.
At the time of purchasing a Product/Service inside the premises, a Receipt shall be generated for the purchase made, available in the “Receipts” section of the bclever App. If it is an Advance Purchase of any Product/Service through the Website, the ticket itself shall include the purchase details and shall be available via email or in the “Tickets” section of the bclever App.
For the management of payment of the various Consumptions (whether at the sale price determined by the Venue or with a discount), the Customer shall scan, through the “QR Reader” tool enabled on the Website, the Venue QR Code shown by the Venue Staff member assisting them at any given time. Once the Venue QR Code has been scanned, a message stating “You are about to pay XXX €” shall appear on the Customer’s mobile device. The Customer must “Accept” or “Cancel” the total payment, without prejudice to the Shared Payment option that shall be provided in accordance with the provisions of section 6.3.1.(ii). Payment shall be charged to the account associated with the Card used by the Customer, deducting any offers and promotions they may have and which shall already be reflected in the final price to be paid.
The Customer understands and accepts that the use of false Cards or Cards used without the cardholder’s consent shall give rise to the corresponding liabilities, where applicable, and the Customer shall indemnify BCLEVER for any damages arising from such falsity or unauthorized use.
6.3. Shared
6.3.1. At the time of making payment, whether for Advance Purchase or for payments of Consumptions and/or Products made at the Venue itself through the bclever App, the Customer may choose the “Shared Payment” option:
In the event of purchasing the Advance Purchase Product, the Customer must provide the email address and/or mobile phone number of the persons with whom they wish to share the payment, up to a maximum number equal to the number of persons selected in the reservation of the Product/Service.
In the event of payments to be made at the Venue itself through the bclever App, the Customer shall select the Shared Payment option at the time of “Accepting” or “Canceling” the payment, and each of the persons with whom the payment is to be shared must scan the Venue QR Code generated in the Venue App, each proceeding to pay the portion corresponding to them by following the payment procedure established in section 6.2.2.
For the purposes of these Terms and Conditions, those with whom the Shared Payment option is chosen under any of the above modalities shall be referred to as “Shared Payment Persons.”
6.3.2. In order to use this payment method, all Shared Payment Persons must be duly registered on the Website and must have a credit/debit card associated with their respective bclever Accounts.
6.3.3. The purchase of the contracted Product/Service and/or the payment of Consumptions at the Venue itself shall be confirmed at the time all Shared Payment Persons have paid the portion of the price corresponding to them, where applicable. In the case of purchasing a Product/Service under the Shared Payment option, a Customer Receipt shall be generated for each of the Shared Payment Persons, including the Customer who managed the purchase of the Product/Service.
6.3.4. If the Shared Payment option has been selected at the time of purchasing the Advance Purchase Product, and the Shared Payment Persons have not effectively made payment within two (2) hours after the Customer’s invitation, the purchase of the Product/Service shall be canceled and deemed not made.
6.3.5. The Customer who invites other persons shall be responsible for the information provided and accepts, by order of the Shared Payment Persons, to provide information about the latter to BCLEVER and the Venue.
6.4. Invitations
6.4.1. Those Products/Services and/or Consumptions, normally paid, that the Venue or BCLEVER wishes to share or send to its customers as a promotion through the bclever App shall be considered an “Invitation.” Its commercial value is null and it may not be resold or used for purposes other than those established by the issuer of such invitation.
6.4.2. Invitations may be shared between Users of the bclever App and shall only be valid on the date shown thereon and under the conditions of use established for that purpose.
6.4.3. Invitations may not be considered a means of payment for services rendered, as they are exclusively a promotional element involving the Customer.
6.4.4. The User who shares Invitations with persons who are not registered on the Website is ultimately responsible for the contact information provided to BCLEVER and accepts that they have the consent of the person with whom they wish to share such invitation. In particular, they must have informed and obtained the prior consent of the persons to whom they send an Invitation under the terms required by articles 6, 7, and 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (“General Data Protection Regulation”); expressly informing them that their data shall be transferred to Bclubber for the management of the relevant Invitation and that, for such Invitation to be effective, they must be Customers of Bclubber. The data processing carried out by BCLEVER on Customer data is described in BCLEVER’s Privacy Policy.
6.5. Invoicing
6.5.1. 1.1.1. After effective payment of each purchase or payment through the bclever App, BCLEVER shall send the customer confirmation thereof (Ticket or Receipt, depending on the product purchased), containing the Product/Service purchased and/or the Consumptions purchased at the Venue, as well as the Venue’s details. Such confirmations may be sent by email to the address provided by the Customer or through the bclever App in the “Receipts” section. For clarification purposes, each purchase of a Product/Service, as well as each acquisition of Consumptions at the Venue, shall generate a different Ticket for each payment made.
6.5.2. The Customer may request the corresponding Invoice for the Products/Services, Consumptions, and any other service and/or product of the Venues whose purchase by the Customer is managed through the bclever App at the Venue itself.
Additionally, the Customer may contact BCLEVER at hello@bclever.ai, stating in the subject line “Invoice request” and in the body of the message sending the Ticket generated in “Receipts” or sent by email, in order to request a specific Invoice. BCLEVER shall do its best to put the Customer in contact with the Venue for the delivery of the requested invoice.
For the purposes of this section 6.5., as stated in the Privacy Policy, the Customer expressly accepts that BCLEVER may transfer to the Venue the personal data provided by the Customer to BCLEVER for the purpose of allowing the Venue to issue the relevant invoice or simplified invoice requested by the Customer.
Payments at the venue and promotions
7.1. The Customer may purchase Consumptions or any type of product that the Venue has for sale at its premises and that can be paid for through the bclever App. The Customer shall pay the price established by the Venue at all times, and such price may be modified by possible promotions or discounts acquired by the Customer.
7.2. Additionally, the Customer may purchase Consumptions or any type of product that the Venue has for sale at its premises under special discount promotions defined by the Venue or by BCLEVER and appearing in the bclever App. In order to enjoy the Promotion, the Customer shall pay the price shown in the bclever App for that Venue and must pay it through the bclever App itself.
Postponements and Cancellations
8.1. The Customer may not cancel or request a refund for the Advance Purchase or the Lists Service that they have made unless the Venue indicates otherwise during the purchase process for such purchase. At all times, the Venue shall reserve the right of Cancellation and refund and shall be ultimately responsible.
8.2. NONEXISTENCE OF A RIGHT OF WITHDRAWAL: In accordance with the provisions of article 97.1.l), Customers are informed that, since the purchase of the Products and Services that may be purchased electronically through these General Terms consists of products and services related to leisure activities for specific dates, they do not have the so-called RIGHT OF WITHDRAWAL referred to in article 102 of the Consolidated Text of the General Law for the Protection of Consumers and Users approved by Legislative Royal Decree 1/2007, of November 16.
Access to the Venue
9.1. In order to access the Venue for which one of the Products/Services has been purchased, the Customer must show the QR Code of each Advance Purchase or List purchased on the Website, and the Venue, through the QR Reader, shall validate access for each of them.
9.2. Notwithstanding the provisions of section 8.1, the Venues reserve, at all times, the right of admission and may deny entry to the Customer and, where applicable, their companions and/or the Shared Payment Persons. If the Venue denies entry to the Customer in exercise of its right of admission, BCLEVER shall not be responsible and does not undertake to refund any advance payments, if any, made by the Customer. In the event of disagreement regarding the cause of non-admission between the Customer and the Venue, the Customer may contact BCLEVER at hello@bclever.ai and BCLEVER shall determine how to proceed in each case.
9.3. The Venue and/or Event Organizer shall at all times comply with the provisions of the regulations in force regarding access to its events and/or Venues. Those aged 16 to 17 must request the relevant authorization from the Organizer in order to gain access, and minors under 16 must enter with a responsible adult and the relevant authorization.
General conditions for advance sales by the Venue and/or Event Organizer:
BCLEVER is exempt from all liability regarding advance sales carried out by the Venues and party organizers. They have their own general conditions of sale, which are, among others that they may have on their own websites, the following:
BCLEVER shall attempt to highlight the terms, conditions, or rules related to the event of which it is aware and considers to be of particular importance, noteworthy, or unusual. This will generally include restrictions on age, ticket types, etc. The Promoter or venue operator, through its own means, shall make available to you complete information on the relevant terms, conditions, and rules. The Right of Admission is reserved. (Law/97). Upon entering the premises, attendees may be subject to a search in accordance with the law. Entry shall not be authorized for persons who are intoxicated, under the influence of narcotics or similar substances, who carry or consume them, who show poor personal hygiene, who do not follow safety and hygiene instructions, who carry symbols, flags, etc., identified with fascist motives, who attempt to introduce beverages not issued by the establishment, who carry any object defined as a weapon by law, who do not pay, upon request of the company, the stipulated price for the services provided, or who breach the rules of conduct established by the company. Entry is prohibited for persons carrying cans, bottles, or any object that the organization deems dangerous. The event Organization may deny access thereto or expel the ticket holder from the premises if they create a situation of risk or danger to themselves or other attendees, disturbance, or obvious intoxication, by refunding or retaining the ticket amount. Admission shall only be allowed to persons carrying the full admission ticket. The organization does not guarantee the authenticity of this ticket unless it has been purchased at official points of sale. It is strictly prohibited to record or film the event. Likewise, the use of recorders, video cameras, or any audiovisual capture device is prohibited. No ticket returns or exchanges are accepted. If due to force majeure the show cannot begin, the Organization may set a new day and time for its celebration, and this ticket shall remain valid for the final date. If the date is changed or any event is modified or relocated, generally the Promoter will give you the option to keep or exchange your tickets in accordance with the new date/location, or alternatively request a refund. If an event is canceled by the Promoter, you will generally be offered a refund. The relevant event shall take place regardless of weather conditions except in the event of obvious danger. The purchase of a ticket constitutes acceptance of the general conditions. In case of forgery, only the first ticket presented and validated with our control system and barcode and QR code reader shall be deemed valid. The ticket is for single use only, so it shall be necessary to purchase a new ticket if you leave the premises or in the event of duplication. Entry into the premises with any type of food or drink is strictly prohibited.
BCLEVER Liability
11.1. BCLEVER shall not be liable for the information contained in the Venue Information, which is the sole responsibility of the Venue, and in particular shall not be liable for the prices published on the Website if they do not actually correspond to those of the relevant Venue.
11.2. BCLEVER shall in no event be liable if the Venue does not allow the Customer access, whatever the reason for the refusal of access may be, since the Venues reserve the right of admission at all times.
11.3. BCLEVER shall at no time be liable for the impossibility of providing the bclever Service and/or Product/Service for reasons beyond its control and, in particular, those arising from the loss/theft of the mobile device and/or lack of battery therein.
11.4. BCLEVER shall in no event be liable for the quality of the Products/Services provided by the Venue, which are the sole responsibility of the Venue, since BCLEVER is merely an intermediary between the Venue and the Customer in the provision of the Products/Services, which is expressly accepted by the Customer.
11.5. BCLEVER offers no specific warranties regarding the Website other than those that may correspond by mandatory law to the User in accordance with the applicable law under these Terms and Conditions. Any commercial warranty is expressly excluded. Additionally, any warranty regarding the operation of the Website on any device and/or browser is excluded except where expressly stated otherwise, as well as any warranty as to its reliability, permanent availability or availability above certain percentages, absence of defects or errors, suitability for a specific unstated purpose, or to satisfy the User’s particular needs.
BCLEVER shall not be liable for any losses (including loss of profit, revenue, contracts, anticipated savings, data, loss of goodwill, or unnecessary expenses incurred), nor for any indirect or consequential losses arising from the use of the Website.
Nothing contained in these Conditions excludes or limits BCLEVER’s liability where such liability cannot be excluded or limited under applicable law.
User Obligations and Warranties
12.1. The User is prohibited from any action or omission contrary to these Terms and Conditions or that in any way is contrary to the contractual good faith required, that breaches applicable laws, or that in any other way is contrary to morality and good customs. In particular, the following are strictly prohibited:
12.1.1. Identification using false data or third-party data.
12.1.2. Use of third-party means of payment.
12.1.3. Carrying out any type of fraud against BCLEVER or other Users, including fraudulent repudiation of purchases of Products/Services actually made by the User through BCLEVER.
BCLEVER reserves the right to deny access to the Service by deregistering the User if any prohibited activity is carried out.
12.2. Passwords
The User shall keep and safeguard access passwords confidentially and shall establish the necessary security procedures to reasonably ensure their secrecy, such as using alphanumeric passwords combining uppercase and lowercase letters. The User shall not use generic terms, terms relating to personal or family circumstances, or terms including their Username or the name of the Service. Passwords used in other services shall not be used, nor shall they be written down or stored in writing.
The User shall change the password or notify BCLEVER as soon as possible of any loss or theft of credentials of which they may become aware or suspect.
The User shall be responsible for all transactions carried out with their credentials where they have willfully or negligently breached any of the foregoing obligations or have acted negligently in notifying BCLEVER of any incident and/or possible theft of credentials.
The credentials used by the User in the bclever App shall be considered an advanced electronic signature for the purposes of article 3.10 of Law 59/2003, of December 19, on Electronic Signature.
Right to modify these Terms and Conditions
13.1. We may periodically revise these Terms and Conditions, and in particular in the following circumstances:
(i) If we change the process of acceptance and/or management of your payments;
(ii) If there are changes in the relevant legislation and regulatory requirements;
(iii) If any other change occurs in our business that reasonably means we have to modify these Terms and Conditions.
13.2. Each time you access the Website to enjoy the bclever Service and/or request Products/Services through the Website, the Terms and Conditions in force at that time shall apply to the Contract between you and BCLEVER.
13.3. Whenever we revise these Terms and Conditions under this clause 12, we shall keep you informed and notify you, stating that these Terms and Conditions have been modified and the relevant date shown at the top of this page. If you do not agree with the new Terms and Conditions, you must request deregistration from BCLEVER.
General aspects
14.1. All communications and notices that you send to us must be sent to BCLEVER by email to hello@bclever.ai. You may also contact us at the address corresponding to the registered office indicated in clause 2.1.
14.2. If any competent authority determines that any of these Terms and Conditions is null, unlawful, or unenforceable to any extent, this shall not affect the remaining terms, conditions, and provisions, which shall continue to be valid to the fullest extent permitted by law.
15. The purchase of tickets by the customer and these terms and conditions (and any matter of a contractual or non-contractual nature arising in connection with these terms and conditions) shall be governed by Spanish Law.
If the customer wishes to file a claim with the company, they may do so by sending it together with the documentation they deem appropriate to the email address hello@bclever.ai or by written notice addressed to the company at the following address: C/ Manuel Tovar 49, 28034-Madrid. Once the claim has been received, the company shall have a period of 5 business days to send a reasoned response to the claim made.
Notwithstanding the foregoing, the customer may at any time file any claim they deem appropriate before the Consumer Office or equivalent body in defense of their rights as a consumer. Likewise, the customer is informed that they may at any time resort to judicial proceedings in defense of their rights, with territorial jurisdiction for hearing the claim lying with the Court corresponding to the customer’s domicile, in accordance with the applicable legislation.